How to Enable Remote Assistance with Peplink or Pepwave Device

Published On 26 Feb 2021

Enable for Peplink Balance, MAX, FusionHub, and Surf SOHO

Devices using Firmware 6.0 or above
Login your Web Admin Interface as an administrator. By default, it is set as:
192.168.1.1 (Balance)
192.168.50.1 (MAX and Surf SOHO)

Click the “Turn on” link under “System Information”, as specified by the following screenshot:

Devices using Firmware 5.4 or below

Login your Web Admin Interface as an administrator and type the following on your web browser, replacing the “IP of your device” field with your device’s web admin access IP address. By default, it is set as 192.168.1.1:

http:// IP of your device /cgi-bin/MANGA/support.cgi

please navigate to “Support”, then “Support Information”, and click the button near “Remote Assistance Status”, as indicated by the following screenshot:

Remark: If you have a firewall in front of the device, you will need to make sure that it allows access to ra.peplink.com through TCP port 443 and 5246.

Enable for Pepwave AP One, AP Pro, and Flex AP

Login to your Web Admin Interface as an administrator and click on the Status tab:

Select the Device menu and click Turn on to finish enabling remote assistance:
Remark: If you have a firewall in front of the device, you will need to make sure that it allows access to ra.peplink.com through TCP port 443 and 5246.

Source: https://www.wirelesstech.com.au/index.php?route=extension/extension/blog/article&article_id=17

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